IT Service Management
Based on ITIL practice, a new generation of efficient and agile IT service management system is built to provide process practice capabilities for incident, problem, change, release, and request management, meet the landing needs of customers in core ITIL such as workbench, work order management, duty management, and knowledge base in IT services, and provide high-quality ITSM operation and maintenance service management.
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Product Advantages
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Product Functions
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Application Scenarios
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Solution
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Product Advantages
Standard ITIL conceptCombined with the ITIL concept and years of experience in operation and maintenance management, a standard business operation and maintenance system is formed.
Flexible custom configurationCustomized form design and process configuration, and online and dynamic process configuration.
Efficient process managementWhole-process management of work orders, automated O&M mechanism, efficient event positioning, and clear division of responsibilities and rights.
O&M knowledge sharingThe precipitation of work order events and solutions forms a knowledge base for the accumulation and sharing of O&M knowledge.
Product Functions
- Personalized comprehensive workbench
Unified display of work orders, service catalogs, duty information, etc., to assist in overall management and rapid processing.
- Custom work order configuration
The form design and process engine configuration based on rich visual controls can meet the requirements of customization in various scenarios.
- O&M knowledge base
Support the unified maintenance and management of knowledge, and support the knowledge recommendation and knowledge precipitation of work order processing.
- Duty management
Realize standardized on-duty workflows and establish a standardized O&M on-duty management system.
Application Scenarios
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Combined with the theoretical system of ITIL 4, it provides complete practical experience and business support for operation and maintenance, and creates an agile and efficient IT service management system, including application management, release management, change management, event management, and problem management.
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Through flexible forms and process configurations, it supports rapid business construction, specifies standard, compliant, automated, and intelligent O&M specifications, effectively improves IT service capabilities, and greatly improves service efficiency and customer satisfaction.
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